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Information for Keypad customers

From 16 September, when you buy a top-up you will receive a 40-60 digit tariff change code you will need to enter into your meter. If you're experiencing issues topping up, email us or call us on 08000 285 455. We've extended our opening hours to support customers, visit contact us to find out more.

Bills & Payments

PowerNI Help & Support Bills & Payments I cannot download my bills.

I cannot download my bills.

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The browsers compatible with your online account is Chrome, Firefox and Safari browsers or Internet Explorer 9 and above.

It is also important to download the most up-to-date version of Adobe PDF.


More billing questions


More billing questions

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Billing FAQs
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Customer Support FAQs
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Keypad FAQs
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Meter Reading FAQs