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Important notice

Our systems are undergoing planned maintenance from Friday 7 – Sun 9 November. During this time you may be unable to access our websites and apps. However, Keypad customers will still be able to top-up online. We apologise for any inconvenience.

Bills & Payments

PowerNI Help & Support Bills & Payments I cannot download my bills.

I cannot download my bills.

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The browsers compatible with your online account is Chrome, Firefox and Safari browsers or Internet Explorer 9 and above.

It is also important to download the most up-to-date version of Adobe PDF.


More billing questions


More billing questions

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