Information for Keypad customers
From 11 November, when you buy a top-up you will receive a 40 to 60 digit price change code. Please enter the full code into your meter. If you're experiencing issues topping up, please email us. Our customer care team are responding to emails 9am to 8pm during the weekday and 9am to 1pm over the weekend.
Energy theft is tampering with a meter or its connections. This prevents the meter from accurately recording the amount of electricity consumed.
It places households and communities at risk and can cause damage to property, injury and even risk to lives.
Energy Theft is a crime. It can lead to prosecution like any other form of theft, leading to a criminal record for the householder.
If you suspect energy theft, please report it using one of the following options:
call the UKRPA on 028 9575 7206 (local rates apply),
fill in the form on the UKRPA website,
call NIE Networks on 03457 643 643, or
email [email protected]k.
