Information for Keypad customers
From 11 November, when you buy a top-up you will receive a 40 to 60 digit price change code. Please enter the full code into your meter. If you're experiencing issues topping up, please email us. Our customer care team are responding to emails 9am to 8pm during the weekday and 9am to 1pm over the weekend.
Contact Northern Ireland Electricity Networks (NIE Networks):
If you're experiencing failure of electricity supply,
to arrange a new electricity supply,
for alterations to lines and equipment and
for any physical supply matter.
Please remember that this is a separate company to Power NI.
Contact Northern Ireland Electricity Networks:
Phone – 03457 643 643 (24 hours a day for failure of supply. Other services Monday – Friday 8.30am-5pm)
Email – [email protected]
Website – Check for power outages in your area or report a power cut
