Billing FAQs
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usChristmas period opening hours
Please note we're closed on Thursday 25 December, Friday 26 December and Thursday 1 January. Friendly credit will continue to supply customers on Thursday 25 December and Thursday 1 January, where applicable.
Emergency situations (e.g. power cuts) can be reported to Northern Ireland Electricity Networks 24/7 on 03457 643 643 or online at powercheck.nienetworks.co.uk.
Your electricity supply will not be affected. When you sign up for Eco Energy, we make a commitment to match your electricity needs by purchasing an equivalent amount of renewable power. In very simple terms, we add up all our Eco Energy customers units and ensure sufficient renewable energy is purchased to cover this, in line with our obligation.
The electricity you are receiving into your house is made up of a mix of fuel types and different renewable technologies (not just wind).
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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