Information for Keypad customers
From 11 November, when you buy a top-up you will receive a 40 to 60 digit price change code. Please enter the full code into your meter. If you're experiencing issues topping up, please email us. Our customer care team are responding to emails 9am to 8pm during the weekday and 9am to 1pm over the weekend.
Your electricity supply will not be affected. When you sign up for Eco Energy, we make a commitment to match your electricity needs by purchasing an equivalent amount of renewable power. In very simple terms, we add up all our Eco Energy customers units and ensure sufficient renewable energy is purchased to cover this, in line with our obligation.
The electricity you are receiving into your house is made up of a mix of fuel types and different renewable technologies (not just wind).
