Information for Keypad customers
From 11 November, when you buy a top-up you will receive a 40 to 60 digit price change code. Please enter the full code into your meter. If you're experiencing issues topping up, please email us. Our customer care team are responding to emails 9am to 8pm during the weekday and 9am to 1pm over the weekend.
Consumers should contact suppliers directly if they need help or support. All the information consumers need should be on suppliers’ websites, and this might be a quicker way to get the information they require.
Useful information is also available on the Consumer Council’s website. If consumers are unable to access the information they need through suppliers’ websites, they should contact their supplier directly via telephone.
