Billing FAQs
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If you’ve forgotten your username, click I've forgotten my username and complete the step on screen. An email will then be sent to you confirming your username. Please check your junk or spam folders if you do not receive this.
To prevent the automated emails being directed to your junk or spam folders please add energyonlineadmin@powerni.co.uk to your email address book.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
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