Skip to main content

Information for Keypad customers

From 16 September, when you buy a top-up you will receive a 40-60 digit tariff change code you will need to enter into your meter. If you're experiencing issues topping up, email us or call us on 08000 285 455. We've extended our opening hours to support customers, visit contact us to find out more.

My Account

PowerNI Help & Support My Account I need to contact you about an online account issue

I need to contact you about an online account issue

  • My Home
  • My Account
  • My online account

If you are experiencing difficulties when logged into your online account please email your enquiry using our online form, or visit our contact us page.

Phone lines open Monday to Friday 9am to 5pm. Calls are recorded for quality assurance purposes.


More account questions


More account questions

Still have questions?

Our team of energy experts would be happy to answer any questions. We’re here to help.

Contact us
Chat person

Mandatory fields

By submitting this form you consent to Power NI contacting you in relation to this enquiry. For details on how we use your information, please view our Privacy Statement.
Billing icon

Billing FAQs
Customer support icon

Customer Support FAQs
Keypad icon

Keypad FAQs
Meter reading icon

Meter Reading FAQs