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Information for Keypad customers

Keypad customers will be unable to top-up from 23:00 on Saturday 15 November to 04:30 on Sunday 16 November. This is due to an essential infrastructure upgrade impacting all suppliers. We appreciate your patience and understanding.

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PowerNI Help & Support My Account I’ve entered the wrong details and I’m locked out, what do I do?

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You can log in to your online account to action the task below

Reset your password

I’ve entered the wrong details and I’m locked out, what do I do?

  • My Home
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  • My online account

If you have been locked out of your online account, click on I've forgotten my password and reset your account password. Once your password has been reset you will be able to log in to your online account.


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More account questions

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Our team of energy experts would be happy to answer any questions. We’re here to help.

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