Billing FAQs
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From 6 Oct, eligible customers will automatically receive the government-funded £63 HEDS credit on their bill or next Keypad top-up. There’s no need to contact us. Read more.
You can log in to your online account to action the task below.
To find out the email address you signed up to your online account with go to 'My Details'. Here you will see the email address which account notifications are sent to.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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