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Information for Keypad customers

From 16 September, when you buy a top-up you will receive a 40-60 digit tariff change code you will need to enter into your meter. If you're experiencing issues topping up, email us or call us on 08000 285 455. We've extended our opening hours to support customers, visit contact us to find out more.

My Account

PowerNI Help & Support My Account I’ve multiple properties under the one account.

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You can log in to your online account to action the task below.

Add a premise to your account

I’ve multiple properties under the one account.

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  • My Account
  • Account management

If you have more than one property or more than one service with us, then each will have a separate account number.

Click on whichever account number you wish to view, and the billing information linked to that account will be displayed.


More account questions


More account questions

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Billing FAQs
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Customer Support FAQs
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Keypad FAQs
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Meter Reading FAQs