My Account

Quick help

You can log in to your online account to action the task below.

I’ve multiple properties under the one account.

Q: I’ve entered the wrong details and I’m locked out, what do I do?

If you have been locked out of your online account, click on I've forgotten my password and reset your account password. Once your password has been reset you will be able to log in to your online account.

Q: What happens if I stop paying my Direct Debit?

If you choose to stop paying by Direct Debit you will revert to standard quarterly billing, without online billing discounts, however your online account will remain active. Monthly Direct Debit with online billing is our best deal, saving you up to 6%* each year therefore by opting for standard quarterly billing you will be missing out on the maximum discount available. Standard billing customers can still receive up to 2%** online billing discount with an online account. The discounts are as follows: *Online account customers with Monthly Direct Debit get 4% discount off the Power NI standard rate, up to £10 per quarter equivalent to £40 per year and will receive a further 2% off the Power NI standard rate, up to £5 per quarter equivalent to £20 per year. Online account customers with Quarterly Direct Debit get 2.5% discount off the Power NI standard rate, up to £6.50 per quarter equivalent to £26 per year and will receive a further 2% off the Power NI standard rate, up to £5 per quarter equivalent to £20 per year. The maximum discount would be obtained by a customer spending £250 each quarter on electricity. To view Power NI standard rates please visit our unit rates page . **Credit metered customers paying standard unit rate, will receive 2% discount off the Power NI standard rate, up to £5 per quarter equivalent to £20 per year, by activating an online account. The maximum discount would be obtained by a customer spending £250 each quarter on electricity. To view Power NI standard rates please visit our unit rates page .

Q: How do I submit a meter reading?

We will email you when you need to submit a meter reading and a notification will also appear in your online account . If your meter is in an outside meter box NIE Networks will routinely read your meter every 3 months and if this read has already been submitted by NIE Networks you will be unable to enter your reading. To submit a meter reading on your online account , click on the ‘Submit meter read’ button on the ‘Billing screen’. On the ‘Meter readings’ page, enter your meter read and click on the ‘Submit meter read’ button. Please note you will only be able to submit a meter read when your meter reading is open. When your meter reading window is closed you can estimate your next bill, however this reading will be used for your guidance only and will not be used to produce your bill.

Q: How do I view my consumption?

To view your energy consumption, click on ‘My Usage’ when logged into your online account. You will be able to see your electricity use in terms of units, cost and carbon emissions. You will also be able to compare your usage with last years and then with a house similar to yours. Please ensure that you have updated the premises details section in 'My Details' to indicate the size of your house and number of occupants to enable the comparison tool.

Q: I cannot download my bills.

The browsers compatible with your online account is Chrome, Firefox and Safari browsers or Internet Explorer 9 and above. It is also important to download the most up-to-date version of Adobe PDF.

Q: What are the compatibility requirements for an online account?

In order to get the best possible experience whilst using an online account please consider the following: Use the latest versions of Chrome, Firefox and Safari browsers or Internet Explorer 9 and above. Your browser must support a minimum of TLS 1.0b. Check your Operating System is either Windows (7, 8, 8.1, 10), Mac OS X, iOS 8 or higher or Android 4.4 or higher. JavaScript, Cookies and CSS must all be enabled.

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If you have more than one property or more than one service with us, then each will have a separate account number.

Click on whichever account number you wish to view, and the billing information linked to that account will be displayed.

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My Account

Quick help

I’ve multiple properties under the one account.

More account questions