Billing FAQs
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Contact usInformation for Keypad customers
Keypad customers will be unable to top-up from 23:00 on Saturday 15 November to 04:30 on Sunday 16 November. This is due to an essential infrastructure upgrade impacting all suppliers. We appreciate your patience and understanding.
Yes, heat pumps are designed to maintain a set temperature using low-temperature radiators for long periods as opposed to a fossil fuel boiler which heat at high temperatures intermittently.
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Our team of energy experts would be happy to answer any questions. We’re here to help.
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