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Does my Heat pump work when it’s cold outside?
Yes, Heat pumps can extract heat energy at very low temperatures.
My radiators don’t get hot, is my heat pump working correctly?
Yes, heat pumps are designed to maintain a set temperature using low-temperature radiators for long periods as opposed to a fossil...
What actions should I avoid doing with my heat pump?
You should avoid:
Switching it off.
Using the “boost” function.
Using the “Auto” ...
Will switching off my heat pump save energy?
No, while switching off the heat pump would give the impression of saving energy, heat pumps require a lot of energy to ramp back ...
How do I operate my heat pump?
“Set & Forget”: Heat Pumps are designed for steady state operation so best practice is to set the thermostat to yo...
What documentation do I need with my heat pump?
Your heat pump installer should provide a manual and a quick start guide.
I’m going out of the house for a few hours, do I leave my heat pump on?
Yes, you leave the heat pump running when you leave the house.
I’m going away on holiday; do I leave my heat pump on?
Yes, your heat pump should have a “holiday mode” which turns down the temperature but doesn’t switch the unit of...
Will switching off my heat pump break it?
Yes, heat pumps are not designed to be switched off and on. Constant switching will place a huge strain on the compressor unit and...
How often do I need to have my Heat pump serviced?
Once every year, as with a fossil fuel boiler, will be fine.