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Information for Keypad customers

From 16 September, when you buy a top-up you will receive a 40-60 digit tariff change code you will need to enter into your meter. If you're experiencing issues topping up, email us or call us on 08000 285 455. We've extended our opening hours to support customers, visit contact us to find out more.

Sustainability

PowerNI Help & Support Sustainability Will switching off my heat pump break it?

Will switching off my heat pump break it?

  • My Home
  • Sustainability
  • Heat pumps

Yes, heat pumps are not designed to be switched off and on. Constant switching will place a huge strain on the compressor unit and will greatly shorten the lifespan of this unit, meaning more regular repairs.


More heat pump questions


More heat pump questions

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