Information for Keypad customers
From 11 November, when you buy a top-up you will receive a 40 to 60 digit price change code. Please enter the full code into your meter. If you're experiencing issues topping up, please email us. Our customer care team are responding to emails 9am to 8pm during the weekday and 9am to 1pm over the weekend.
When topping up, please wait until the power/connection button located in the top right corner is green before processing a top-up or reissue.
To top up please follow these simple steps:
Select Keypad+ on the ‘main menu’. You will find the top up options are on the ‘balance and usage’ page.
Click on the 'QuickPay Login' button and enter your email address and password to access your stored cards or click on the 'Top up now' button and enter your Keypad premise number, followed by your payment details.
If your payment is successful, and you are in range of your Keypad+ unit, your top up will be sent automatically to your meter from your smartphone device – there is no longer a need to enter your powercodes manually into your meter!
