Information for Keypad customers
From 11 November, when you buy a top-up you will receive a 40 to 60 digit price change code. Please enter the full code into your meter. If you're experiencing issues topping up, please email us. Our customer care team are responding to emails 9am to 8pm during the weekday and 9am to 1pm over the weekend.
If you have topped up your meter and the powercode has not been sent automatically to your meter via Bluetooth then please follow the steps below.
Ensure Bluetooth on your phone is turned on, and you have paired your smartphone with the Keypad+
Open the app and select 'Keypad+' from the main menu
Click on the power icon in the top right-hand corner
If your Keypad+ serial number is not shown, hit scan now. If your Keypad+ serial number is still not displayed, please move closer to the Keypad+ as it may be out of range.
Once your serial number is displayed the app will connect automatically, if this does not happen just tap the serial number, the bar should turn green and take you to the balance and usage screen.
If the app is still not connected, close and reopen the app. If this fails, please check the new Keypad+ unit is connected and is displaying information by pressing any button.
If the app and the Keypad+ unit are now connected, please select ‘Reissue Top-up Code’ from the main menu. This option will re-send the last code purchased to your meter automatically via Bluetooth. If the app is not connected to the Keypad+ unit, the power code can be entered manually.
If you have followed the steps above and your still experiencing issues sending your powercode to your meter via Bluetooth please get in touch with us at [email protected].
