Information for Keypad customers
From 11 November, when you buy a top-up you will receive a 40 to 60 digit price change code. Please enter the full code into your meter. If you're experiencing issues topping up, please email us. Our customer care team are responding to emails 9am to 8pm during the weekday and 9am to 1pm over the weekend.
You can get FREE* electricity with Keypad Reward
With Keypad reward, when you top up £50 or more in a single transaction using our website or app you get free electricity. The more you top up the more you get.
| Top up amount | Free electricity |
|---|---|
|
£50 - £79 |
£1 |
|
£80 - £124 |
£2 |
|
£125 - £149 |
£3 |
|
£150 - £175 |
£4 |
With Keypad it's easy to keep track of what you're spending, helping you to cut energy costs.
You can find the following information on your Keypad.
How many days credit you have left. Pressing button 1 on your Keypad tells you the number of days of credit you have left, based on your last week’s usage. This is a guide as you may use more or less electricity week by week. When your meter is installed it will take 1 week for this information to be accurate.
How much electricity you have used. Pressing button 2 on your Keypad tells you how much electricity you used in pounds and pence over the last day, week or month(s).
How much electricity you are currently using. Pressing button 6 on your Keypad tells you what electricity you are currently using in kilowatts, allowing you to work out what each appliance in your house uses.
For help with topping up read our simple step-by-step guide.
