If the card used belongs to a family member, close friend or landlord you should sell the top up code to them and then purchase a new code for yourself using the correct Keypad card.
If you don't know whose card or premise number you have used please call us on 03457 455 455. Phone lines open Monday to Friday 9am to 5pm. Calls are recorded for quality assurance purposes.
If you've lost your Keypad card, don't worry, you can order a new keypad card online.
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