![Billing icon](/getmedia/b1b11ff0-7665-4077-a0b9-677fa931c31d/PNI_Icon_107_Standard_Bill_RGB_Colour_128px@2x.png?width=256&height=256&ext=.png)
Billing FAQs
If you’ve lost your keypad card, don’t worry you can order a replacement card by completing the 'Order a new Keypad' form below and we will send a new card in the post.
Please note, new cards can take up to 3 weeks to arrive. You can still make top ups without your Keypad card, if you have your 19 digit Keypad premise number (KPRN) which should begin with ‘98269’.
Mandatory fields