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Information for Keypad customers

From 16 September, when you buy a top-up you will receive a 40-60 digit tariff change code you will need to enter into your meter. If you're experiencing issues topping up, email us or call us on 08000 285 455. We've extended our opening hours to support customers, visit contact us to find out more.

Meters & Readings

PowerNI Help & Support Meters & Readings What do I do if I think my meter is faulty?

What do I do if I think my meter is faulty?

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If you are concerned your meter is not working properly, then please contact us with your current meter reading, it may be useful to be at your meter when you call us. Phone lines open Monday to Friday 9am to 5pm. Calls are recorded for quality assurance purposes.

If you feel there is a health and safety issue with your meter, please contact NIE Networks 

More meter reading questions


More meter reading questions

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