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Information for Keypad customers

From 16 June, when you buy a top-up you will receive a 40-60 digit price change code. Please enter the full code into the meter. If you're experiencing issues topping up email us at [email protected]. Our customer care team are responding to emails 9am to 10pm during the weekday and 9am to 1pm over the weekend.

Meters & Readings

PowerNI Help & Support Meters & Readings What do I do if I think my meter is faulty?

What do I do if I think my meter is faulty?

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If you are concerned your meter is not working properly, then please contact us with your current meter reading, it may be useful to be at your meter when you call us. Phone lines open Monday to Friday 9am to 5pm. Calls are recorded for quality assurance purposes.

If you feel there is a health and safety issue with your meter, please contact NIE Networks 

More meter reading questions


More meter reading questions

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Meter Reading FAQs