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Christmas period opening hours

Please note we're closed on Thursday 25 December, Friday 26 December and Thursday 1 January. Friendly credit will continue to supply customers on Thursday 25 December and Thursday 1 January, where applicable.

Emergency situations (e.g. power cuts) can be reported to Northern Ireland Electricity Networks 24/7 on 03457 643 643 or online at powercheck.nienetworks.co.uk.

Meters & Readings

PowerNI Help & Support Meters & Readings What do I do if I think my meter is faulty?

What do I do if I think my meter is faulty?

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If you are concerned your meter is not working properly, then please contact us with your current meter reading, it may be useful to be at your meter when you call us. Phone lines open Monday to Friday 9am to 5pm. Calls are recorded for quality assurance purposes.

If you feel there is a health and safety issue with your meter, please contact NIE Networks 

More meter reading questions


More meter reading questions

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Our team of energy experts would be happy to answer any questions. We’re here to help.

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