Information for Keypad customers
From 11 November, when you buy a top-up you will receive a 40 to 60 digit price change code. Please enter the full code into your meter. If you're experiencing issues topping up, please email us. Our customer care team are responding to emails 9am to 8pm during the weekday and 9am to 1pm over the weekend.
When you let us know you’re moving to a new house, we’ll close the account at your old address and open an account at your new address. This will help us to make sure you don’t get billed for electricity used by previous occupants.
If you haven’t registered your move with us already you can complete this online via your online account. Login or register for an online account.
Please note if you are registering an additional property with us e.g. holiday home, you will need two separate account numbers. You can also register an additional property with us online via your online account. If you don’t have an online account register now.
