Billing FAQs
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Quick help
You can log in to your online account to action the task below
When you let us know you’re moving to a new house, we’ll close the account at your old address and open an account at your new address. This will help us to make sure you don’t get billed for electricity used by previous occupants.
If you haven’t registered your move with us already you can complete this online via your online account. Login or register for an online account.
Please note if you are registering an additional property with us e.g. holiday home, you will need two separate account numbers. You can also register an additional property with us online via your online account. If you don’t have an online account register now.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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