
Billing FAQs
Information for Keypad customers
From 16 September, when you buy a top-up you will receive a 40-60 digit tariff change code you will need to enter into your meter. If you're experiencing issues topping up, email us or call us on 08000 285 455. We've extended our opening hours to support customers, visit contact us to find out more.
In order to transfer the property to the new occupier you’ll need to complete a builders form.
We will require a recent meter reading to close your account.
Please post your completed form to:
Power NI
PO Box 103
Antrim
BT41 9BB
Or email:
[email protected]
Download builders form
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usMandatory fields