
Meter Reading FAQs
It’s important to let us know when you're moving in or out, so you don’t pay for electricity you haven't used. If you're renting or have a Keypad in your property you still need to register for an account so you don’t end up paying the previous tenant’s electricity.
Select an option below to jump to the relevant section:
I am moving in
I am moving out
If you have moved into a property that is registered with us, but don’t yet have a Power NI account you can set up an electricity account online. In some circumstances, you may be requested to provide proof of tenancy or proof of ownership.
If your property is registered with another supplier, you will need to switch to Power NI instead.
You will need the following information to hand:
Already a Power NI customer?
If you’re an existing Power NI customer, moving house, you can now update us within your online account. Simply login and visit the ‘Moving House’ section. If you don’t have an online account with us, you can register now.
All you need is:
We'll confirm your move has been processed by sending you an email, followed by a welcome pack in the post.
It's important to close your account when you're moving out, so you don’t get billed for energy used by the new occupant.
1. To close your account call us on 03457 455 455 as close to your move date as possible.
2. We'll ask you for the following information:
3. We'll then confirm your move has been processed
If you have a keypad
You still need to contact us to let us know you have left the property.
If you're renting
If you're renting, you'll still need to contact us so that you don’t end up being billed for energy used by the new tenant.