Billing FAQs
Information for Keypad customers
From 11 November, when you buy a top-up you will receive a 40 to 60 digit price change code. Please enter the full code into your meter. Your Keypad will automatically switch to the new rate on 1 December. For any support visit our help centre.
It’s important to let us know when you're moving in or out, so you don’t pay for electricity you haven't used. If you're renting or have a Keypad in your property you still need to register for an account so you don’t end up paying the previous tenant’s electricity.
Select an option below to jump to the relevant section:
I am moving in
I want to close my Power NI account
If you have moved into a property that is registered with us, but don’t yet have a Power NI account you can set up an electricity account online. In some circumstances, you may be requested to provide proof of tenancy or proof of ownership.
You will need the following information to hand:
Already a Power NI customer?
If you’re an existing Power NI customer, moving house, you can now update us within your online account. Simply login and visit the ‘Moving House’ section. If you don’t have an online account with us, you can register now.
All you need is:
We'll confirm your move has been processed by sending you an email, followed by a welcome pack in the post.
If you're moving to a property that is registered with another electricity supplier, please call us on 03457 455 455*.
*Lines open Monday to Friday, 9am to 5pm.
If you're moving out, and would like to close your Power NI account you can now update us within your online account.
All you need is:
We'll confirm your move has been processed by emailing you a confirmation that your account has been closed.