I'm moving house what do I need to do?

It’s important to let us know when you're moving in or out, so you don’t pay for electricity you haven't used. If you're renting or have a Keypad in your property you still need to register for an account so you don’t end up paying the previous tenant’s electricity.

Select an option below to jump to the relevant section:
I am moving in
I am moving out
 

New to Power NI?

If you have moved into a property that is registered with us, but don’t yet have a Power NI account you can set up an electricity account online. In some circumstances, you may be requested to provide proof of tenancy or proof of ownership.

If your property is registered with another supplier, you will need to switch to Power NI instead.

You will need the following information to hand:

• Your Meter Point Reference Number (MPRN) or Keypad Premise Number (KPRN). Please note: only customers with a Keypad meter will have a KPRN.
• Your bank details. Please note: this is only applicable to customers with bill pay meters.
• Opening meter read for your new property. Please note: this is only applicable to customers with bill pay meters.
• Your moving in date.

 
Already a Power NI customer?
If you’re an existing Power NI customer, moving house, you can now update us within your online account. Simply login and visit the ‘Moving House’ section. If you don’t have an online account with us, you can register now.

All you need is:

• Your account number and Meter Point Reference Number (MPRN) or Keypad Premise Number (KPRN) for your existing address. Please note: only customers with a Keypad meter will have a KPRN. You will find this information within your online account.
• Your new address, Meter Point Reference Number (MPRN) or Keypad Premise Number (KPRN) and moving in date. Please note: only customers with a Keypad meter will have a KPRN. 
• Final meter read if your old property has a bill pay meter.
• Opening meter read if your new property has a bill pay meter.
• Your bank details if your new property has a bill pay meter.

We'll confirm your move has been processed by sending you an email, followed by a welcome pack in the post.
 

It's important to close your account when you're moving out, so you  don’t get billed for energy used by the new occupant.

1. To close your account call us on 03457 455 455 as close to your move date as possible. 

2. We'll ask you for the following information:

• Your account number (you can find this at the top of your bill)
• Your forwarding address
• Your move out date
• Your final meter reading
• Meter serial number

3. We'll then confirm your move has been processed

If you have a keypad 
You still need to contact us to let us know you have left the property.

If you're renting
If you're renting, you'll still need to contact us so that you don’t end up being billed for energy used by the new tenant.