I'm moving house what do I need to do?

It’s important to let us know when you're moving in or out, so you don’t pay for electricity you haven't used. If you're renting or have a Keypad in your property you still need to register for an account so you don’t end up paying the previous tenant’s electricity.

Select an option below to jump to the relevant section:
I am moving in
I want to close my Power NI account
 

New to Power NI?

If you have moved into a property that is registered with us, but don’t yet have a Power NI account you can set up an electricity account online. In some circumstances, you may be requested to provide proof of tenancy or proof of ownership.

You will need the following information to hand:

• Your new address, Meter Point Reference Number (MPRN) or Keypad Premise Number (KPRN) and moving in date. Please note: only customers with a Keypad meter will have a KPRN. If you don't have your MPRN or KPRN you can enter your Meter Serial Number which can be found on the front of your meter.
• Your bank details. Please note: this is only applicable to customers with bill pay meters.
• Opening meter read for your new property. Please note: this is only applicable to customers with bill pay meters.
• Your moving in date.

 
Already a Power NI customer?
If you’re an existing Power NI customer, moving house, you can now update us within your online account. Simply login and visit the ‘Moving House’ section. If you don’t have an online account with us, you can register now.

All you need is:

• Your account number and Meter Point Reference Number (MPRN) or Keypad Premise Number (KPRN) for your existing address. Please note: only customers with a Keypad meter will have a KPRN. You will find this information within your online account.
• Your new address, Meter Point Reference Number (MPRN) or Keypad Premise Number (KPRN) and moving in date. Please note: only customers with a Keypad meter will have a KPRN. 
• Final meter read if your old property has a bill pay meter.
• Opening meter read if your new property has a bill pay meter.
• Your bank details if your new property has a bill pay meter.

We'll confirm your move has been processed by sending you an email, followed by a welcome pack in the post.

If you're moving to a property that is registered with another electricity supplier, please call us on 03457 455 455*.

*Lines open Monday to Friday, 9am to 5pm.

If you're moving out, and would like to close your Power NI account you can now update us within your online account.

All you need is:

• The date you are moving out.
• A closing meter read if your property has a bill pay meter.
• A forwarding address. 

We'll confirm your move has been processed by emailing you a confirmation that your account has been closed.