It’s important to let us know when you're moving in or out, so you don’t pay for electricity you haven't used.
Moving in
1. If you already have a Power NI account or would like to open a new account complete the moving home form online or call us on 03457 455 455 a few days before you move in.
2. Have the following information to hand. If you already have a Power NI account:
Your account number (find this at the top of your bill).
- Your new address and moving in date.
- Final meter read at your old property.
- Opening meter read for your new property.
- Meter serial number for the new property.
- Landlord details including contact number and address if applicable.
If opening a new account:
Your address and moving in date.
- Opening meter read for your new property.
- Meter serial number.
- Landlord details including contact number and address if applicable.
3. We'll confirm your move has been processed by sending you your welcome pack.
If you're renting
If you're renting, you'll still need to contact us so you don’t end up paying the previous tenant’s electricity bills.
If you have a Keypad
If there is a Keypad meter at your new property, you'll still need to let us know you've moved in. As part of your top-up may be going towards an outstanding balance on the previous occupant's account, this is known as a
PC contribution.
Installing a Keypad
If you wish to find out more information and how to install a pay as you go Keypad, please complete the switch to Keypad online form
Moving out
It's important to close your account when you're moving out, so you don’t get billed for energy used by the new occupant.
1. To close your account call us on 03457 455 455 as close to your move date as possible.
2. We'll ask you for the following information:
- Your account number (you can find this at the top of your bill)
- Your forwarding address
- Your move out date
- Your final meter reading
- Meter serial number
3. We'll then confirm your move has been processed
If you have a keypad
You still need to contact us to let us know you have left the property.
If you're renting
If you're renting, you'll still need to contact us so that you don’t end up being billed for energy used by the new tenant.
