Billing FAQs
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usImportant Information
Our systems are undergoing planned maintenance from Saturday 29 to Sunday 30 November. During this time you may be unable to access your online account. Keypad customers will still be able to top-up online. We apologise for any inconvenience.
Quick help
You can log in to your online account to action the task below.
To find out the email address you signed up to your online account with go to 'My Details'. Here you will see the email address which account notifications are sent to.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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