Information for Keypad customers
From 16 September, when you buy a top-up you will receive a 40-60 digit price change code. Please enter the full code into the meter. If you're experiencing issues topping up email us. Our customer care team are responding to emails 9am to 8pm during the weekday and 9am to 1pm over the weekend.
If you are a Direct Debit or standard bill customer, please ensure you are entering your 10-digit account number correctly. This can be found on the top right-hand corner of your bill.
If you are a Keypad customer, please ensure you are entering the last 9 digits of your Keypad premise number correctly. This can be found on the front of your Keypad top up card.
If you continue to experience issues registering for an online account email us at [email protected] or contact us.
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