Important Information
Our systems are undergoing planned maintenance from Saturday 29 to Sunday 30 November. During this time you may be unable to access your online account. Keypad customers will still be able to top-up online. We apologise for any inconvenience.
If you’ve forgotten your username, click I've forgotten my username and complete the step on screen. An email will then be sent to you confirming your username. Please check your junk or spam folders if you do not receive this.
To prevent the automated emails being directed to your junk or spam folders please add energyonlineadmin@powerni.co.uk to your email address book.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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