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Information for Keypad customers

From 16 September, when you buy a top-up you will receive a 40-60 digit tariff change code you will need to enter into your meter. If you're experiencing issues topping up, email us or call us on 08000 285 455. We've extended our opening hours to support customers, visit contact us to find out more.

My Account

PowerNI Help & Support My Account I'm entering my details correctly, but I still can't log in.

I'm entering my details correctly, but I still can't log in.

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Remember that your username and password are case sensitive, so firstly check that CAPS LOCK is turned off.

If you are sure you are entering your details correctly and are still having problems logging in email our technical support team at technicalsupport@powerni.co.uk  


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More account questions

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