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Information for Keypad customers

From 16 June, when you buy a top-up you will receive a 40-60 digit price change code. Please enter the full code into the meter. If you're experiencing issues topping up email us at [email protected]. Our customer care team are responding to emails 9am to 10pm during the weekday and 9am to 1pm over the weekend.

My Account

PowerNI Help & Support My Account I’ve entered the wrong details and I’m locked out, what do I do?

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You can log in to your online account to action the task below

Reset your password

I’ve entered the wrong details and I’m locked out, what do I do?

  • My Home
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  • My online account

If you have been locked out of your online account, click on I've forgotten my password and reset your account password. Once your password has been reset you will be able to log in to your online account.


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Customer Support FAQs
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Keypad FAQs
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Meter Reading FAQs