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Important information

From 6 Oct, eligible customers will automatically receive the government-funded £63 HEDS credit on their bill or next Keypad top-up. There’s no need to contact us. Read more.

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PowerNI Help & Support My Account I’ve entered the wrong details and I’m locked out, what do I do?

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You can log in to your online account to action the task below

Reset your password

I’ve entered the wrong details and I’m locked out, what do I do?

  • My Home
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  • My online account

If you have been locked out of your online account, click on I've forgotten my password and reset your account password. Once your password has been reset you will be able to log in to your online account.


More account questions


More account questions

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