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You can log in to your online account to action the task below

I’ve entered the wrong details and I’m locked out, what do I do?

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My Account
My online account

If you have been locked out of your online account, click on I've forgotten my password and reset your account password. Once your password has been reset you will be able to log in to your online account.

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More account questions

I am having problems registering for an online account.
I'm entering my details correctly, but I still can't log in.
How do I submit a meter reading?
How do I view my consumption?
I need to contact you about an online account issue
What email is my account notifications sent to?