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Important notice

Please note. On Monday 13 June and Tuesday 14 July, our customer care lines will be closed. For queries during this time, please visit our help and support section. We'll be back and happy to help on Wednesday 15 July. To report power cuts, please contact NIE Networks.

My Account

PowerNI Help & Support My Account I’ve entered the wrong details and I’m locked out, what do I do?

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You can log in to your online account to action the task below

Reset your password

I’ve entered the wrong details and I’m locked out, what do I do?

  • My Home
  • My Account
  • My online account

If you have been locked out of your online account, click on I've forgotten my password and reset your account password. Once your password has been reset you will be able to log in to your online account.


More account questions


More account questions

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