Billing FAQs
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Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usBank holiday closure
Please note. On Tuesday 17 March, our customer care lines will be closed. For queries during this time, please visit our help and support section. We'll be back and happy to help on Wednesday 18 March.
Emergency situations (e.g. power cuts) can be reported to Northern Ireland Electricity Networks 24/7 on 03457 643 643 or online at powercheck.nienetworks.co.uk.
As Northern Ireland’s leading energy provider, we have the power to get the world’s biggest brands on board to offer special deals, exclusively for you.
We’re giving you access to year-round deals and discounts on everything from grocery shopping to getaways, fun days and fab nights out, the latest fashion, coolest furniture, the newest tech and awesome activities. Find out more about Perks.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
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