Billing FAQs
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usImportant notice
Please note. On Monday 4 May, our customer care lines will be closed. For queries during this time, please visit our help and support section. We'll be back and happy to help on Tuesday 5 May.
To report power cuts, please contact NIE Networks.
You can contact our partners Reward Gateway’s helpdesk 24 hours a day, 7 days a week by phone 0203 780 1891, by logging into your Perks account and completing a form or via web chat, once logged in.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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