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Information for Keypad customers

From 16 June, when you buy a top-up you will receive a 40-60 digit price change code. Please enter the full code into the meter. If you're experiencing issues topping up email us at [email protected]. Our customer care team are responding to emails 9am to 5pm on weekdays.

My Account

PowerNI Help & Support My Account I have a problem with a purchase on Power NI Perks who do I contact?

I have a problem with a purchase on Power NI Perks who do I contact?

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You can contact our partners Reward Gateway’s helpdesk 24 hours a day, 7 days a week by phone 0203 780 1891, by logging into your Perks account and completing a form or via web chat, once logged in.


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Billing FAQs
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Customer Support FAQs
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Keypad FAQs
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Meter Reading FAQs