Billing FAQs
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From 6 Oct, eligible customers will automatically receive the government-funded £63 HEDS credit on their bill or next Keypad top-up. There’s no need to contact us. Read more.
If you are experiencing difficulties registering for Power NI Perks please check the Power NI Account Number or Keypad Premise Number you are using is correct.
Following this, if you are still experiencing problems registering contact Power NI Perks partner, Reward Gateway helpdesk 24/7 365 days year by phone 0203 780 1891.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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