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Bank holiday closure

Please note. On Tuesday 17 March, our customer care lines will be closed. For queries during this time, please visit our help and support section. We'll be back and happy to help on Wednesday 18 March.

Emergency situations (e.g. power cuts) can be reported to Northern Ireland Electricity Networks 24/7 on 03457 643 643 or online at powercheck.nienetworks.co.uk.

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PowerNI Help & Support My Account I’ve forgotten my Power NI Perks password?

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You can log in to your online account to action the task below.

Reset your password

I’ve forgotten my Power NI Perks password?

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  • My Account
  • Power NI Perks

If you have forgotten your password, you can reset by clicking on the forgot password link. 

If you are still experiencing problems after clicking on the link above and following the steps, please contact Power NI Perks partner on 0203 780 1891. The helpdesk operate 24 hours over the phone and through the live chat.


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