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Information for Keypad customers

From 16 June, when you buy a top-up you will receive a 40-60 digit price change code. Please enter the full code into the meter. If you're experiencing issues topping up email us at [email protected]. Our customer care team are responding to emails 9am to 5pm on weekdays.

My Account

PowerNI Help & Support My Account I’ve forgotten my Power NI Perks password?

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You can log in to your online account to action the task below.

Reset your password

I’ve forgotten my Power NI Perks password?

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If you have forgotten your password, you can reset by clicking on the forgot password link. 

If you are still experiencing problems after clicking on the link above and following the steps, please contact Power NI Perks partner on 0203 780 1891. The helpdesk operate 24 hours over the phone and through the live chat.


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Billing FAQs
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Customer Support FAQs
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Keypad FAQs
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Meter Reading FAQs