Billing FAQs
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From 6 Oct, eligible customers will automatically receive the government-funded £63 HEDS credit on their bill or next Keypad top-up. There’s no need to contact us. Read more.
If you are the main account holder, you can ask for a named person to be removed from your account. When you call us, we will ask you to complete your account security as normal, and then we will advise you of the next steps.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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