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If I am experiencing an issue with the app, who should I contact?
If you are experiencing issues with the app, please email us at [email protected] with the following information:
How do I download the new Power NI app?
Android users can download the Power NI app from the Google Play Store.
iOS users can download the Power NI app from the A...
Why can I not log in to my account using my existing Quickpay details?
We recently made Energy Online available to all customers and have moved all customers from Quickpay to Energy Online. Within Ener...
How do I save my login details, so that I don’t have to enter them each time I log in?
You can create a PIN to log in to the app, or if you have Fingerprint ID, Touch ID or Face ID available you can use these each tim...
What do I do if I forget my PIN to log in to the app?
If you have forgotten your PIN, please select 'Cancel' and login to your Energy Online account with your username and pass...
What are the features of the new app?
Within the Power NI app all customers can register for an online account and access the following benefits:
Top up and make ...
Why have you upgraded your app?
Before making any changes to our products and services, we ask the people who matter most, you the customer! Our customer research...
Why does the app need access to my media and files?
The app needs access to your media and files to display your bills and letters. If you deny the app access, you will be unable to ...