What does the price change mean for Keypad customers?
From 20 June, when you top up you will receive a 40–60 digit price change code. Press * and enter the top up code into your Keypad and press the # button to finish.
Your Keypad will automatically switch to the new rate on 1 July, any credit on your Keypad from the 1 July you will be charged at the new rate.
If you don’t enter the price change code all future top-ups will fail, and you will get a ‘rejected’ message followed by ‘wrong tar’. It’s easy to fix this. Enter the 40-60 digit price change code followed by the top-up code you bought.
Watch our step-by-step guide below showing you how to change your Keypad to the new rate.
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