I am a Keypad customer. How do I get my tariff change code?

From the 11 November 2024, when you buy a top-up, you will get a 40 to 60-digit price change code. You must enter this into your meter and then press the # button. The price you pay for your electricity increases from 1 December 2024. This longer tariff change code must be entered into your meter, otherwise all other top-up codes will fail.  

If you are a Keypad+ customer and your payment has completed successfully, and the code is displayed on the app you do not have to enter your 40 to 60-digit code. If the app is in range and connected to the meter this will be sent via Bluetooth as normal.

If you haven’t received your 40 to 60-digit code, please email us at [email protected] with your Keypad Premise number and we will help you.