I am a Keypad customer. How do I get my tariff change code?

From the 11 November 2024, when you buy a top-up, you will get a 40 to 60-digit price change code. You must enter this into your meter and then press the # button. The price you pay for your electricity increases from 1 December 2024. This longer tariff change code must be entered into your meter, otherwise all other top-up codes will fail.  

If you are a Keypad+ customer and your payment has completed successfully, and the code is displayed on the app you do not have to enter your 40 to 60 digit code. If the app is in range and connected to the meter this will be sent via Bluetooth as normal.

If you haven’t received your 40 to 60-digit code, please email us at [email protected] with your Keypad Premise number and we will help you.