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Information for Keypad customers

Keypad customers will be unable to top-up from 23:00 on Saturday 15 November to 04:30 on Sunday 16 November. This is due to an essential infrastructure upgrade impacting all suppliers. We appreciate your patience and understanding.

Tariffs & Rates

What does the price change mean for Credit customers?

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If you are a credit customer, you don’t need to do anything at this time. Your new unit rate automatically comes into effect for all credit customers from 1 October 2025. 

For more information visit our pricing page.


Still have questions?

Our team of energy experts would be happy to answer any questions. We’re here to help.

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