Billing FAQs
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usChristmas period opening hours
Please note we're closed on Thursday 25 December, Friday 26 December and Thursday 1 January. Friendly credit will continue to supply customers on Thursday 25 December and Thursday 1 January, where applicable.
Emergency situations (e.g. power cuts) can be reported to Northern Ireland Electricity Networks 24/7 on 03457 643 643 or online at powercheck.nienetworks.co.uk.
If you are a credit customer, you don’t need to do anything at this time. Your new unit rate automatically comes into effect for all credit customers from 1 October 2025.
For more information visit our pricing page.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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