Billing FAQs
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usImportant information
Our website and online account services will be unavailable from Saturday 7 November to Sunday 8 November while we carry out essential maintenance. Keypad customers will still be able to top-up online.
If you are a credit customer, you don’t need to do anything at this time. Your new unit rate automatically came into effect for all credit customers on 1 July 2026.
For more information visit our pricing page.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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