Billing FAQs
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Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usInformation for Keypad customers
Keypad customers will be unable to top-up from 23:00 on Saturday 15 November to 04:30 on Sunday 16 November. This is due to an essential infrastructure upgrade impacting all suppliers. We appreciate your patience and understanding.
If you are a credit customer, you don’t need to do anything at this time. Your new unit rate automatically comes into effect for all credit customers from 1 October 2025.
For more information visit our pricing page.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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