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Information for Keypad customers

From 16 September, when you buy a top-up you will receive a 40-60 digit tariff change code you will need to enter into your meter. If you're experiencing issues topping up, email us or call us on 08000 285 455. We've extended our opening hours to support customers, visit contact us to find out more.

Tariffs & Rates

PowerNI Help & Support Tariffs & Rates What does the price change mean for Credit customers?

What does the price change mean for Credit customers?

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If you are a credit customer, you don’t need to do anything at this time. Your new unit rate automatically comes into effect for all credit customers from 1 October 2025. 

For more information visit our pricing page.


More pricing questions


More pricing questions

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