Information for Keypad customers
From 11 November, when you buy a top-up you will receive a 40 to 60 digit price change code. Please enter the full code into your meter. If you're experiencing issues topping up, please email us. Our customer care team are responding to emails 9am to 8pm during the weekday and 9am to 1pm over the weekend.
Economy 7 customers will see an increase of 4% to the price they pay. This means customers will pay around £34* more per year.
*On average, customers will pay £38 more per year. This is calculated using the Power NI unit price increase of 4%, with a weighted average of the Power NI E7 standard unit rate and an average household usage of 3,200 units (kWH) per year.
