I didn’t receive my tariff change code when I topped up. What should I do?

From the 11 November, when you buy a top-up, you will get a 40 to 60 digit price change code. 

If you have not received this code, check to see if the payment for your top-up has been taken from your bank. If no payment has been taken, it is likely that the top-up hasn’t been purchased.  

If payment for your top-up has been taken, and you did not receive your 40 to 60 digit tariff change code, you can check for this long code by: 

1. Logging into your online account and selecting ‘previous top-up code’. Your 40 to 60 digit code will appear on the screen. 
2. Calling us on 03457 455 455 and selecting option 3.

If you can’t get your 40 to 60 digit tariff change code, email us at [email protected] with your Keypad Premise Number and we will help you.