Information for Keypad customers
From 11 November, when you buy a top-up you will receive a 40 to 60 digit price change code. Please enter the full code into your meter. If you're experiencing issues topping up, please email us. Our customer care team are responding to emails 9am to 8pm during the weekday and 9am to 1pm over the weekend.
From the 11 November, when you buy a top-up, you will get a 40 to 60 digit price change code.
If you have not received this code, check to see if the payment for your top-up has been taken from your bank. If no payment has been taken, it is likely that the top-up hasn’t been purchased.
If you attempted to buy a top-up and your payment failed, you will need to wait 24 hours before attempting to buy again.
If you are unable to wait 24 hours before buying a new top-up, please email us at [email protected] with your Keypad Premise number and we will help you.
If payment for your top-up has been taken, and you did not receive your 40 to 60 digit tariff change code, you can check for this long code by:
If you can’t get your 40 to 60 digit tariff change code, email us at [email protected] with your Keypad Premise Number and we will help you.
