What are previous charges?

If you see ‘previous charges’ on your Keypad display, this means that a payment has not been received for a previous top-up. If you have any previous charges, a percentage of each top-up you buy goes towards reducing these until they are cleared.

We’ll agree a repayment rate that works for both you and us and take into consideration your individual circumstances and ability to pay. You will be sent an annual account statement, and we will inform you when all the arrears have been cleared.