Information for Keypad customers

From 11 November, when you buy a top-up you will receive a 40 to 60 digit price change code. Please enter the full code into your meter. If you're experiencing issues topping up, please email us. Our customer care team are responding to emails 9am to 8pm during the weekday and 9am to 1pm over the weekend.

Pricing

What are previous charges?

If you see ‘previous charges’ on your Keypad display, this means that a payment has not been received for a previous top-up. This payment will still be added to your account but paid back through your future top-ups. We will do this by taking 20% of each of your future top-ups until the amount has been fully repaid.

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