Information for Keypad customers
From 11 November, when you buy a top-up you will receive a 40 to 60 digit price change code. Please enter the full code into your meter. If you're experiencing issues topping up, please email us. Our customer care team are responding to emails 9am to 8pm during the weekday and 9am to 1pm over the weekend.
When you buy a top-up from 11 November 2024, you will get a 40 to 60 digit price change code.
You must enter this into your meter and then press the # button before any further top-up codes can be accepted.
If you do not enter this code, all future top-ups will fail, and you will get a ‘rejected’ message followed by ‘wrong tar’.
It’s easy to fix this. Enter the 40 to 60 digit price change code followed by the top-up code you bought.
