Information for Keypad customers

From 11 November, when you buy a top-up you will receive a 40 to 60 digit price change code. Please enter the full code into your meter. If you're experiencing issues topping up, please email us. Our customer care team are responding to emails 9am to 8pm during the weekday and 9am to 1pm over the weekend.

Pricing

What makes up my electricity bill?

This is in reference to domestic customers only - A typical Power NI household electricity bill from 1 December 2024 will be made up of: 54% generation related costs and the other 46% is made up with network related levies and allowed costs such as the cost of billing, IT and running our Contact Centres.

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