Spreads the cost
Avoid large bill amounts in winter months
Managing your bills made easy with monthly Direct DebitSay goodbye to unexpected spikes in your payments and hello to a predictable, manageable way to pay.
You can log into your online account at any time to check your usage on your quarterly bills, review your account balance and read your letters.
Spreads the cost
Avoid large bill amounts in winter months
Automatic payments
No need to worry about missing payments
Best electricity plan
With savings of up to 6% or £60 per year
Peace of mind
Protected by the direct debit guarantee
If you are a current Power NI customer, we look at your historical energy use to forecast your costs for the next 12 months.
If you are new to Power NI, we won't have your historical energy usage, therefore we base your payment from your property details; e.g. property type, number rooms, occupants and a conversation around your previous consumption.
We want to help you manage your energy costs, so we try to spread your monthly Direct Debit payments evenly throughout the year.
If a statement shows you're in credit that could be due to the season. For example, you may have built up a credit during the summer that you'll need to pay for the extra energy you may use during the winter - that's why we don't issue a refund automatically.
You can request a refund by contacting us. Phone lines open Monday to Friday 9am to 5pm. Calls are recorded for quality assurance purposes.
Yes, your monthly payment will be reviewed to ensure it reflects your actual usage, so you are not under paying or overpaying.
For example, if your bills have been estimated, when we obtain actual meter readings, we can see exactly how much energy you're using. If we’re unable to obtain an actual meter reading, we'll estimate how much energy you're using.
Your Monthly Direct Debit is reviewed annually and 6 monthly if it falls within certain parameters. If we think you're paying too much, or not enough, for the energy you've used and what you're likely to use in the future then we'll adjust your Monthly Direct Debit accordingly.
We'll let you know about this by email or letter and give you at least 10 working days’ notice of the change.
