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Monthly Direct Debit

Women on phoneManaging your bills made easy with monthly Direct Debit

Say goodbye to unexpected spikes in your payments and hello to a predictable, manageable way to pay. 

You can log into your online account at any time to check your usage on your quarterly bills, review your account balance and read your letters.

How your Direct Debit works

  1. Set your monthly amount:  
    We determine your monthly payment based on your past usage, if available, or on the current details of your home. Then select your preferred payment date between the 1st and 28th of each month. More information on payment calculations is provided below. 
  2. Meter Readings: 
    Once you’re signed up your payment will automatically be deducted each month. However, make sure to keep sending in quarterly readings to keep your amount accurate. 
  3. Review: 
    To help keep your payments consistent, they may be adjusted depending on your energy usage. Review your quarterly bills, emails or letters from Power NI to stay aware of any change.

What are the benefits of monthly Direct Debit?

Spreads the cost

Avoid large bill amounts in winter months 

Automatic payments

No need to worry about missing payments

Best electricity plan

With savings of up to 6% or £60 per year

Peace of mind

Protected by the direct debit guarantee



How is your monthly Direct Debit calculated?

If you are a current Power NI customer, we look at your historical energy use to forecast your costs for the next 12 months.

If you are new to Power NI, we won't have your historical energy usage, therefore we base your payment from your property details; e.g. property type, number rooms, occupants and a conversation around your previous consumption.

I have credit on my account. Why has this not been refunded?

We want to help you manage your energy costs, so we try to spread your monthly Direct Debit payments evenly throughout the year. 

If a statement shows you're in credit that could be due to the season. For example, you may have built up a credit during the summer that you'll need to pay for the extra energy you may use during the winter - that's why we don't issue a refund automatically. 

You can request a refund by contacting us. Phone lines open Monday to Friday 9am to 5pm. Calls are recorded for quality assurance purposes.

Can my monthly Direct Debit change?

Yes, your monthly payment will be reviewed to ensure it reflects your actual usage, so you are not under paying or overpaying.
For example, if your bills have been estimated, when we obtain actual meter readings, we can see exactly how much energy you're using. If we’re unable to obtain an actual meter reading, we'll estimate how much energy you're using.


Your online account

Manage your electricity within the Power NI app

App on a smartphone desktop App on a smartphone mobile
  • Pay a bill or access Power NI Perks
  • View bills and letters
  • Monitor your usage
  • Submit meter readings

Help & support with bill payment plans