Help & Support


Billing FAQs

Understanding my bill

If you're not sure of what the different items on your bill relate to, see below for a full breakdown or watch our quick video guide.

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I received a reminder letter but I've already paid.

If you’ve paid your bill in full or entered into a payment plan within the last seven days the reminder letter may have been posted prior to your payment being received or your plan being set up. If you’ve pad your bill by cheque this can take up to 14 days from the day you posted the cheque to be ...

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My bill is higher than usual

If your bill is higher than you expected there are a number of reasons why this might be.

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How can I reduce my bills?

You can reduce your bills by changing plan, taking a look at our energy saving tips or you can use our home energy check which will provide you with a list of personalised recommendations to help you improve the energy efficiency of your home.

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How do I submit a meter reading?

A separate company, Northern Ireland Electricity Networks provides the services for meter reading. If you miss the meter reader you can submit your meter reading online, provided that it's only been a day or two since they called.

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How do I read my meter?

Read our instructions below on how to read common meters including, standard, keypad and clock.

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