Help & Support
I'm struggling to pay my bill
If you're having problems paying a bill, the first thing to do is call us on 03457 455 455 as soon as you start having difficulty. The sooner we know there’s a problem, the sooner we can find a solution. Phone lines open Monday to Friday 8am to 7pm. Calls are recorded for quality assurance purposes.
We understand that there are times when customers experience genuine financial hardship and we will work with you to find the best arrangement for payment. If requested by you, we will engage with third party agencies or charities to find a solution and we will treat your information in strict confidence.