Help & Support
I'm struggling to pay my bill.
If you're having problems paying a bill, the first thing to do is to get in touch with us as soon as you start having difficulty. The sooner we know there’s a problem, the sooner we can find a solution.
We understand that there are times when customers experience genuine financial hardship and we will work with you to find the best arrangement for payment. If requested by you, we will engage with third party agencies or charities to find a solution and we will treat your information in strict confidence.
Understanding my electricity bill
High Electricity Bill
How to submit a meter reading
I received a reminder letter but I've already paid.
Can I view my bill online?
How do I get a copy of a previous bill?
How is my bill calculated?
How can I tell if my bill is estimated?
Accurate billing with Power NI
Can I get a refund?
Phone lines open Monday to Friday 8am to 7pm. Calls are recorded for quality assurance purposes.