Important information - Keypad customers

Keypad customers will be unable to top up from 9pm on 5 July to 7am on 6 July. This is due to an essential infrastructure upgrade impacting all suppliers. We appreciate your patience and understanding.

Customer support

Loss of power supply Contact Northern Ireland Electricity Networks (NIE Networks): If you're experiencing failure of electricity supply,&n...
Benefit entitlement check Power NI is working with Advice NI and Age NI to make sure you are receiving all of the benefits you may be entitled to. Contact u...
Complaints If you're unhappy with our service, please let us know. We promise to investigate your complaint and provide you with a resolu...
I'm having difficulty paying for my electricity, what options are available to me? If you’re having difficulty paying for your electricity, we’re here to support you. Our specialist Payment & Accou...
I'm closing my Power NI account. Do I need to cancel my Direct Debit with the bank? It's not necessary to contact your bank, we will lift your final balance on the date stated on your final bill. Once your fina...
What tariff am I on? Your tariff is displayed on your bill in the top right section. Your current unit rate is shown on Page 2 of your bill in the s...
How do I find my MPRN? You can find your MPRN (Meter Point Reference Number) on your Power NI bill. It’s normally displayed on the top right. ...
Independent support and advice At Power NI, our customers are at the core of everything we do, and we are committed to supporting local organisations who offer s...
NI Energy Advice Line Service The NI Energy Advice Line Service managed by the NI Housing Executive, offers free comprehensive advice and support on how to save...
How do I close my Power NI account? If you're moving out, and would like to close your Power NI account you can now update us within your online account. Simply l...

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