Help & Support

Customer support

Customer Support FAQs

Loss of power supply

Contact Northern Ireland Electricity Networks if you experience failure of electricity supply, to arrange a new electricity supply, for alterations to lines and equipment and for any physical supply matter. Please remember that this is a separate company to Power NI.

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If you're unhappy

If we've let you down or you're unhappy with our service please let us know. We promise to investigate your complaint fully and provide you with a resolution in a timely manner.

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Benefit entitlement check

Power NI offers customers a free service which allows you to find out what benefits you may be entitled to and also estimates how much you could be getting.

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Customer care register

We care about all our customers but are particularly concerned about those who are of pensionable age, disabled or chronically sick. We have a range of services available, with our confidential Customer Care Register.

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Codes of Practice

We publish codes of practice and leaflets detailing the services we offer our customers, including advice and assistance if you are having difficulty paying your bill.

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Energy Wise - NI Direct

Independent advice on how to reduce your energy costs and grants to help you be more energy efficient is available from the NI Direct Energy Wise website.

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