Help & Support

Customer support

Customer Support FAQs

Loss of power supply

Contact Northern Ireland Electricity Networks if you experience failure of electricity supply, to arrange a new electricity supply, for alterations to lines and equipment and for any physical supply matter. Please remember that this is a separate company to Power NI.

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If you're unhappy

If we've let you down or you're unhappy with our service please let us know. We promise to investigate your complaint fully and provide you with a resolution in a timely manner.

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Benefit entitlement check

Power NI offers customers a free service which allows you to find out what benefits you may be entitled to and also estimates how much you could be getting.

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Customer Care Register

We care about all our customers but are particularly concerned about those who are of pensionable age, disabled or chronically sick. We have a range of services available, with our confidential Customer Care Register.

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Codes of Practice

We publish codes of practice and leaflets detailing the services we offer our customers, including advice and assistance if you are having difficulty paying your bill.

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NI Energy Advice Line Service

Independent advice on how to reduce your energy costs and grants to help you be more energy efficient.

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What are my marketing contact preferences?

Your marketing contact preferences allow you to manage how you want Power NI to contact you.

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Why is Power NI updating its privacy statement?

At Power NI we take the protection of your information very seriously. Data Protection Law is changing with effect from 25th May 2018 and as such we have updated our Terms and Conditions and Privacy Statement.

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How can I update my marketing contact preferences?

You can check and update your marketing contact preferences at any time.

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