Help & Support

Customer support

Customer Support FAQs

Loss of power supply

If you experience failure of electricity supply, to arrange a new electricity supply, for alterations to lines and equipment and for any physical supply matter you need to contact Northern Ireland Electricity Networks. Please remember that this is a separate company to Power NI.

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Benefit entitlement check

We are pleased to direct customers to a free service which lets you find out what benefits you may be entitled to and also estimates how much you could be getting.

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Customer care register

Our confidential Customer Care Register makes us aware of your individual needs. If you register with us you can benefit from any of our services listed.

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If you're unhappy

If we've let you down or you're unhappy with our service please let us know. We promise to deal fairly and effectively with your complaint and do everything we can to reach a satisfactory outcome.

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Codes of Practice

We publish codes of practice and leaflets detailing the services we offer our customers, including advice and assistance if you are having difficulty paying your bill.

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Energy Wise - NI Direct

Independent advice on how to reduce your energy costs and grants to help you be more energy efficient is available from the NI Direct Energy Wise website.

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